Once an order has been put into process, it can not be edited, changed, or canceled.
Blacksoap.org wants you to be completely satisfied with your purchase. If you are not satisfied with your products, you may return them within 30 days of purchase for a full refund of the purchase price. The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. Please note the products must be returned with a copy of the invoice, in the appropriate packaging and without further damage. You may ship any items you wish to return to the address below:
6350 Morrison Rd
New Orleans LA 70126
We encourage you to use a shipping method that will allow for you to insure and track your package. All returns are processed within 24-48 business hours of being received in the warehouse. The Help Desk at Blacksoap.org will send you a confirmation email once the items have been received and the return has been credited.
We do not offer refunds for partial sets returned. If we receive a partial return the item will be discarded and a refund will not be issued.
Blacksoap.org will not issue a refund for an item returned after 30 days from the purchase date. If the item has been received after the 30 days, the item will be discarded.
When purchasing skin care products, we do advise you to read all the information on usage, how to get the proper results from your products and ingredients. All of this information is available on our website prior to purchasing.
Additional information for International Returns: You will be responsible for any shipping charges, duties, taxes and tariffs due to the return. Please note there may be additional delays in the return due to Customs Clearance.
Refunds will be issued in US Dollars to the original method of payment (e.g. credit card, Reward Points, store credit, etc.)
Credit Card and PayPal refunds may only be issued to the original card and/or account used. These refunds may take up to two billing cycles to post and may differ per bank and/or credit card company. PayPal credits may take up to 30 days in accordance with PayPal crediting policies.
We reserves the sole right to determine whether items qualify for a return, credit, or refund. Only products purchased directly from blacksoap.org are eligible for consideration. Products that are not eligible for return will not be returned to sender and will not be eligible for credit and will be discarded.